7 Things To Keep In Mind When Choosing A Cleaning Service
When choosing a cleaning service – both domestic and commercial – there are certain things to consider when making your mind up. Cleaning is a competitive market, and like all competitive markets some companies are better than others, and it is easy to get stung by cleaning companies that may not be all they seem. Here are a few things to look out for when choosing a cleaning service:
Reviews are the first place you should look when trying to gauge the quality of a cleaning company. Good cleaning companies build up long-term relationships with their customers, who are generally more than happy to leave positive feedback. However, the thing to look out for is bad reviews. While these are unlikely to appear on the company’s own website, look at reviews on forums, referral websites and, crucially, Google+. While no company will have 100% positive feedback, if the bad reviews far outweigh the good you might want to look elsewhere.
This ties in closely with the first point. Make sure a cleaning company has relevant experience when making your choice. If, for example, you are looking for a contract cleaner for your commercial property, make sure a company specifies this is a service they provide and maybe even look out for relevant reviews or case studies. While a company specializing in domestic cleaning will jump at the opportunity for new business, chances are their service levels will not be up to scratch.
While it is often overlooked especially in domestic cleans, comprehensive liability insurance is a must when choosing a cleaning company. If a cleaner has an accident when cleaning your home or breaks something valuable, you do not want to be footing the bill.
This is especially relevant to regular residential cleans. Every home is different, and even the best cleaners can take some time to get used to a new environment. Make sure, as a result, that when choosing a company to provide a regular residential cleaning service, you will have the same cleaner week in week out. This not only allows you to build up a good relationship with your cleaner, but is a guarantee of high quality service.
This point ties in with all of the previous ones. A domestic cleaner will be spending a great deal of time in your house unsupervised. They may have a set of house keys, the code to your alarm and generally a great deal of access to your home. Use the above points as a qualifier when it comes to choosing a cleaning service, and ask to meet your cleaner before they start work. As important as you trusting a cleaner is a cleaner feeling trusted themselves, so ensuring this is the case before investing in a cleaning company is vital.
Cleaning is service based, and as with all services you not only want the best, but also someone nearby. Many cleaning companies market themselves for a wide range of areas whereas in actual fact they are based miles away with their cleaners having to make long journeys to get to inconvenient jobs. To ensure punctuality, make sure your cleaner is not travelling vast distances to reach your property. Lots of cleaning companies will have cleaners based in a number of locations, which is preferable, so make sure you this is made clear before you invest.
Most importantly of all, a cleaning service should be priced fairly. A lot of cleaning companies give off the shelf quotes without taking into consideration the job in hand. They might give you a quote on the phone, take your payment and then send a cleaner with no idea what to expect. Make sure a cleaning supervisor visits your property before giving you a quote, as you will have the chance to tell them about any specific needs you have. Remember that a bespoke quote is a fair quote, and make sure you choose a company that takes the time to give you one.
A Cleaning Service You Can Rely On
Here at Onyx Cleaning Services Limited, we have developed our entire service offering with the customer in mind. We make sure we cover all of these bases and more to guarantee a high quality service at a fair price with a cleaner our customers can trust. Give Onyx a call today on 0207 732 3693 or send us an email and we’ll get back to you in minutes.
Areas We Cover
Onyx Cleaning Services Limited work across the whole of South East London and beyond. Areas we service include New Cross, Dulwich, Bermondsey, Blackheath, Greenwich, Brockley, Peckham and Forest Hill.